Manual, slow and paper-based processes are an anachronism: they are completely out of date. And yet such outdated procedures still prevent smooth electronic account management at many financial institutions – much to the annoyance of corporate customers. Their financial processes are usually completely digital, only the interaction with the financial institution when managing accounts proving to be a bottleneck. Not surprisingly, many companies are demanding electronic bank account management (eBAM) from their financial service providers.
eBAM is therefore a must for all financial institutions that want to strengthen customer loyalty through innovative functions and at the same time benefit from digitalisation. However, an implementation of such a tool for electronic payments in-house is relatively costly and complex for financial institutions, not least due to the new ISO 20022 message formats and processes. PPI enables financial institutions to benefit easily and quickly from the advantages of electronic account management.